Customs & Duties

At Outsmart, we strive to make your shopping experience as seamless as possible. However, international orders may be subject to customs duties, VAT, or other import fees set by local authorities. These charges are not included in the checkout price unless stated otherwise.

Will I Need to Pay Additional Fees?

Depending on your shipping destination and order value:

• If VAT or import fees are collected at checkout, no further payment is required upon delivery.
• If VAT or duties are not collected at checkout, your local customs office or courier may require payment before delivery. The amount depends on your country’s import policies.

Customs & VAT for UK and EU Orders

For UK Customers

• Orders shipped to the UK may be subject to VAT and customs duties, depending on the order value and regulations.
• If additional charges apply, the courier or customs authority will notify you before delivery.

For EU Customers

• If VAT is collected at checkout, no further VAT is due upon delivery.
• Some orders may still require additional customs duties or import fees before delivery.

Who Is Responsible for These Charges?

• Any import duties, VAT, or handling fees are the responsibility of the recipient and are not controlled by Outsmart.
• If an order is refused due to unpaid customs charges, any return shipping costs and customs fees may be deducted from your refund.

Customs Processing & Delivery Times

• Customs clearance times vary by country, and some orders may experience delays beyond the estimated delivery window.
• Unfortunately, Outsmart has no control over customs processing times or import policies.

For more details on potential customs fees, we recommend checking with your local customs authority before placing an order. If you have any questions, feel free to contact our support team at info@outsmartyel.com.